Refund & returns
Nurseling Natural Cosmetics – Refund & Returns Policy
At Nurseling Natural Cosmetics, we strive to ensure every product reaches you in perfect condition. However, if there is an issue, we provide refunds under the conditions listed below.
Refund Eligibility
Refunds are applicable only if:
- The item is damaged, defective, or incorrect upon arrival.
- You notify us within 7 days of receiving the product.
- The item is unused, unwashed, unopened, and in its original condition and packaging.
Order Process Steps
- Select and order your product.
- Receive an order confirmation message.
- Your order will be processed, shipped, and delivered.
- Receive your order at your delivery address.
Non-Refundable Items
Refunds are not applicable for:
- Used products
- Opened or tampered skincare items (due to hygiene reasons)
- Products purchased during sales or promotional offers
- Personalized combo boxes or custom gift packaging
- Gift cards
How to Request a Refund
To request a refund:
- Email us at contact@nurselingnatural.com with your order number and issue.
- Attach clear photos or videos showing the defect, damage, or incorrect item.
- Our team will verify and respond with the approval status.
- Once approved, your refund will be initiated.
Refund Timeline:
Refunds are credited to your original payment method within 7–10 business days after approval.
Return Shipping
Customers are responsible for the return shipping cost unless the product is defective or an incorrect item was delivered.
In such cases, we will cover the full return shipping charges.
